Return Policy

Thank you for shopping at Ryfkin. We strive to deliver high-quality products across our categories including Health & Beauty, Electronics & Accessories, Home, Garden & Furniture, and Clothing, Shoes & Jewelry. Since we operate as a Cash on Delivery store, we have established the following return policy for cases where you receive a defective item.

Eligibility for Return

  • Defective Items Only: We accept returns and provide refunds only if the product is defective. Please note that returns for non-defective items will not be accepted.
  • Return Timeframe: If you receive a defective item, please notify us within 7 days of delivery to be eligible for a return.

Return Process

  1. Notification:
    Contact our customer support team immediately upon discovering a defect. Please provide your order number and a brief description of the defect.
  2. Review and Approval:
    Our team will review your claim and may request additional information (such as photos of the defect). Once approved, you will receive a Return Authorization (RA) number along with detailed return instructions.
  3. Return Shipping:
    • Pickup/Shipping: We will arrange for the defective item to be picked up, if possible. If you are required to ship the item back, we will provide a prepaid shipping label.
    • Packaging: Please ensure that the item is securely packaged for return.
  4. Refund Processing:
    Once the defective item is received and inspected, a refund will be issued to your original method of payment. For Cash on Delivery orders, the refund will be processed directly to your bank account or the original COD payment method, as applicable.
    • Processing Time: Please allow 7–10 business days for the refund to be processed.

Important Notes

  • Non-Defective Items: Returns are strictly limited to items that are proven defective. Items damaged due to misuse or wear and tear are not eligible for refunds.
  • Agreement: By making a purchase with Ryfkin, you agree to this return policy.

For any questions or further assistance, please contact our customer support team at [email protected]